A transparent, step-by-step process that keeps everyone accountable and your fleet moving.
Every service request follows our 15-stage workflow — designed for maximum transparency and accountability.
Service request submitted by driver or fleet manager with location, vehicle info, and issue description.
Trust Auto dispatch team reviews the request, verifies details, and identifies the appropriate service type.
Customer authorizes the dispatch fee ($75 regular / $125 after-hours) before any provider is dispatched.
Dispatch reaches out to qualified providers in the network to request quotes for the job.
Provider submits a detailed quote including parts, labour, and estimated completion time.
Customer reviews the quote with full line-item breakdown. No work begins without explicit approval.
Customer approves the quote. The approved amount is placed on hold to guarantee payment to the provider.
Provider is officially assigned to the job. ETA and provider contact information shared with the fleet.
Provider is on-site and working. Before-work photos uploaded to the system for the audit trail.
Provider uploads after-work photos, parts used, and completes their work order submission.
Customer reviews the completed work and confirms satisfaction before payment is released.
Trust Auto generates and sends the final invoice with full breakdown to the customer.
Payment is captured from the customer's authorized hold or credit account.
Provider payout is processed within 10 business days after payment capture.
Work order is closed. All records archived in fleet maintenance history and provider records.
Transparent pricing with no hidden fees. You know the cost before any work begins.
Payments processed securely via Stripe and Moneris — Canada's trusted payment processors.